FAQ
To initiate a return, please contact our customer service team via email at balclva@balclva.com. Ensure that the item is in its original condition and packaging. Returns must be made within 30 days of receiving your order.
Customer is responsible for shipping costs, which will be deducted from the refund amount automatically.
Refunds are processed once we receive the returned item and confirm its condition. The refund will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear in your account.
Yes, we provide a comprehensive size guide on our website. It includes measurements for each size to help you select the perfect fit for our unisex t-shirts. We recommend referring to this guide before making a purchase to ensure the best fit.
We offer shipping to various locations worldwide. For specific details regarding shipping destinations and any associated costs, please refer to our shipping policy on the website.
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order on our website or through the carrier's tracking system.
Delivery times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1 business day, and shipping can take an additional 2-10 business days, depending on the destination.
We accept various payment methods, including major credit cards, Apple Pay, and other secure payment options. All transactions are processed securely to ensure your information is protected.